We bought a new Carrier heatpump, furnace and wifi thermostat, worked fine for 5 months then the heatpump stopped, called the dealer several times over 3 months and still no one has come to repair it. $25,000 with tax and 3MONTHS still no one even bothers to lie to me, they just dont bother to come even when they say they are coming. So I called another dealer, they told me they cant fix it unless I pay for it. No warranty. I called Carrier customer service, they told me that was unacceptable and they will escalate the issue and get me resolve. A week and half later they email me and tell me they are sorry, they cant help me but they are pleased to give me a voucher for $250 to go toward the repair. And a list of dealers willing to take my money. So that was there resolve for a guy that spent a small fortune on their products that lasted 5 months, so no warranty and sorry about my luck.

We had a Carrier mini split heat pump installed 9 months ago in two rooms. It will not hold a steady temperature ever. On the heat setting the temperature just keeps climbing and climbing until it is very uncomfortably hot. The same in the cool setting. It gets colder and colder and you swear it could begin snowing inside. I hate this Carrier unit. We have had about six service calls in nine months. I wish we would have chosen the Mitsubishi unit, the Japanese always take pride in their work. I called for service 4- days ago and still have not been given an appointment date. My heat pump is non functioning at this time and I have turned on the baseboard heating. Do NOT buy Carrier!

The worst 7000 I ever spent had nothing but trouble since we’ve had it cannot get it to heat right keeps calling for propane we bought it to save are propane the unit is a year n 8 months don’t waist your money on a carrier shop elsewhere

We have had a Carrier HVAC for 20 some years with few problems. So when we built our retirement home in NC I wanted another Carrier product. What a mistake!!
We installed a Carrier Model CH14NB036 split system heat pump in new construction and closed on house in October 2018 with brand new Carrier heat pump. In November 2019 it had a compressor failure. The service technician said Carrier used to use Copeland compressors that were made in the states and they were great; but Carrier had started installing LG compressors made in Korea more recently and they seemed to have more failures. With just one year of use on our heat pump, the compressor had to be replaced. The part was under warranty and Carrier replaced it with another LG compressor. But we had to pay $700 for the service call and labor to replace the compressor. In May 2020, less than 6 months later the replacement LG compressor failed again. Although the part is under warranty, I don’t want to pay another $700 for labor to replace the compressor fearing it will fail again in 6 months. Our service tech asked Carrier if they could send a Copeland compressor. They said no.

The local Carrier person suggested we contact Carrier and ask for a new heat pump, rather than a replacement compressor. Multiple calls and LONG waits to speak to someone and still waiting for a Carrier Manager to investigate. Meanwhile the temperature in the house located in NC is 88 degrees and likely to get hotter this week. It is early June 2020…we cannot go through summer in these temperatures at our age without fear of heat stroke. Our Carrier heat pump – which is less than 2 years old- is as useful as a brick. Still waiting to hear from the Carrier Case Manager who was supposed to call the service tech last week. Is anyone surprised the Case Manager never called?

I am trying to decide, with sweat rolling down my face: pay another $700 for a cheap#%$ LG Compressor to be installed or borrow money to get a new heat pump made by anyone other than Carrier. And how do I let other unsuspecting consumers know about this dreadful product and service. Before you buy a Carrier, ask about the compressor!

Mike- which unit model number did you end up going with ?? We are considering a Comfort entry level single stage for Nova Scotia– do you think we should upgrade to a variable speed – bigger unit ?/House is only 1500 square feet .

Carrier ductless units are installed in my flat in the main room and the bedroom, each with individual remotes.

Key disappointments are: 1)Thermostat, where is it? If it’s in the heat pump/cooler on the wall, that’s about 8 feet above the floor. Heat setting at 71 degrees in Colorado results in 65 degrees at living area. and 2) Lack of programmability. No way to set it to a constant temp and allow for overnight lowering. Requires constant vigilance and control… This IS a rental and they definitely sought to avoid central heating.

Carrier Greenspeed heat pump installed 2014 to replace 20 yo Trane heat pump. Only problem has been the infinity touch thermostat failing that was reporting 90 degrees inside and calling for a/c when it was in the teens outside. Not good. If this happens to anyone and you need heat as I did while waiting for the dealer to get a new infinity thermostat – in mtc mode run a system check on the heat pump which allows you to set a timed test of the unit. Doing this forced the heat on and I set the timer for the test to 90 minutes. My biggest gripe with the Greenspeed heat pump isnt the unit but the lack of Carrier techs who are familiar with it. I waited extra cold days for the one knowledgeable tech and he never showed up. Another tech showed up and took my diagnosis of the failed thermostat and returned a week later with the new infinity thermostat. He mounted the new thermostat to the wall and was done. After I paid 144.00 for the install, I finished his job and set up the terminal cut off switch in the condensate overflow pan.

I purchased a new home built by CalAtlantic builders in South Carolina. I was happy to have Carrier because I have had 30 years of great service in other homes. BUT. First the air flow was wrong, dealer fixed that. The 2 years into having the unit the fan motor went out. Dealer had to order, Two days with 100 degree heat. He told me that the new units had motor problems. Something about a new style,( cheaper).
90 days later when it is 20 degrees, Fan motor goes outagain. Dealer had one in stock, Neighbors have told me and I have heard it also, Loud noise when until goes into defrost. Dealer said that is ok. I am dissappointed and that I have contacted Carrier and they will not call me back. Unit is less that 3 years old and this is junk.
Buyer BEWARE