In reply to Rick Adams.

These are Garbage

a Fijutisu heat pump system was installed in my new-build townhouse just over 5 years ago. We have had nothing but continuing reacurring problems with it from the start. Not only did we have to replace the 3 zones of line-sets that circulate the refrigerant, but also the system continually is throwing off Error Messages which shuts down the system and requires our heating/AC contractor to continually to come out to try to fix it. They’ve been out “MANY” times & spoken with the Fititsu techs for hours on end, but haven’t been able to permanently fix the system. We live in New England. I’ve spoken with a number of people, including heating professionals, who also agree that Heat Pumps simply are not reliable in New England. Of course, our politicians pushed through a tax credit to encourage builders and consumers to install heat pumps even though they are unreliable in this area. I’ve now got to explore installing a whole new heating & air conditioning system because the Fijitsu system in not reliable, especially when the temperature is in the 40s and below!!!

my 24000 two head heat pump is 14 years old and just had its first break down, should of got the installer here to fix it but our neighbour does this work unfortunately he broke the connector off the circuit board from not paying attention to what he was doing. we are replacing everything with another fujitsu, home is one level, 38 x 42.

In reply to pneblett.

I am very frustrated with my Fujitsu heat pump. I’ve had to replace a coil in one of the heads. Leaks in the line set. Not what I would expect from Fujitsu.

Four Halcyon ASU12RLF1 units were installed about 4 years ago, new construction home, no retrofit. We have literally had issues from the beginning, these units have never been reliable, ever. The paddles have broken fasteners (thin cheap plastic) and now the fans in any mode do not function – I am relying on cadets to heat the house and open windows for cooling. Ridiculous. Every service call has been several hundred dollars out of pocket for the labor and the wait time is unacceptably long. Installation was nearly $30k, horrible value, horrible service and forget the rotten warranty. Spanaway, WA. WE DO NOT RECOMMEND!

Four Halcyon ASU12RLF1 units were installed about 4 years ago, new construction home, no retrofit. We have literally had issues from the beginning, these units have never been reliable, ever. The paddles have broken fasteners (thin cheap plastic) and now the fans in any mode do not function – I am relying on cadets to heat the house and open windows for cooling. Ridiculous. Every service call has been several hundred dollars out of pocket for the labor and the wait time is unacceptably long. Installation was nearly $30k, horrible value, horrible service and forget the rotten warranty. Spanaway, WA. WE DO NOT RECOMMEND!

We have had a Fujitsu ASU12RL2 unit for the past three years, which has been a total piece of crap. We have had leaks in the outdoor unit several times costing several hundred dollars to repair each time and now have another leak. This time, we have elected to spend the money on a replacement unit and will never, ever, ever, ever, buy this brand again. I have never seen such poor quality and so many problems for such a new unit, and after reading the reviews, I see I’m not alone. Buyer beware!

Knock on wood!!! My Mini Splits are 11 years old! Halcyon means HAPPY!!!! And That I am! The guy who put them in, knew what he was doing! That makes a world of difference!!! ALSO: Make it your business to know how to work them. That ALSO helps. Mine are working PERFECT, I am ready to reverse them when the sticky weather gets here. I see nothing wrong with the Fujitsu at all!!! Just MO.

Worst unit I have ever owned, spend more money and buy a unit that works. We have had multiple leaks and have had to get this fixed several times in the last couple of years. Total cost of ownership is off the charts because of a severe lack of reliability.

Fujitsu Halcyon 18,000btu unit two years old. No problems so far. But the remote (and programming instructions) are the MOST COMPLICATED thing I have ever used. I have spent hours trying to program and have given up. If you just want to set it and leave it, no problem. Also, for heat distribution, I have found swing mode to be better than any stationary mode.