Bought two LENNOX signature systems in 2014 for about 12K after reading how good they are. Well I was wrong, as of today I just put another $2500 into one unit for a evap coil that’s been leaking. Last month had to put a fan motor at $500 not to mention an outside coil 4 years ago at a cost of $1200 for labor (part was under warranty) not labor. Had numerous capacitors, miscellaneous items and an outside fan motor replaced at a cost of about $1700. I put enough money in my 6 year old LENNOX heat pumps to buy a new one not including maintenance done twice a year. So far I paid $17900.00 for a system that has been nothing but trouble. I would NOT RECOMMEND a LENNOX heat pump to anyone!

I would ask for a new unit, even if I had to pay some towards it. Maybe heat pumps are like cars, sometimes you get a lemon.

July 2019 replaced 23 yr old heat pump with a Lennox 4ton heat pump Model 16HPX. AC works fine. When I switched to heat pump in Nov.the vibration noise in my bedroom 8 ft away was extreme. The copper pipes in wall to attic air handler vibrated wall and brick and all the way to the coil. Contractor replaced it through the eve. Very little help. He installed a blanket over comproser no help.I called Lennox
they said have contractor call tech support for help. He did and per them he loustened bolts on comp, removed support bracket on line out of comp, installed dense insunlater on copper pipe from comp outside. Very little improvement in reducing vibration and noise in bedroom keeping me awake in AM hours. Line still vibrates. Another issue when switching from cool to heat I get much moisture in heated air at Sun room fogging up all 12 windows and moisture on table. Never had this problem with old unit.
Will report problem to contractor again. I’m not satisfied! Also temp sensor in air handler went out reading Hi 130 Deg not allowing heater to run.

verry

In reply to Uncomfortable.

Purchased a New Lennox Heat Pump in May 2013. Had the Coil replaced in 2015 and we’re currently having to replace another Leaky Coil in less than 5 Years. The Price was reasonable when purchased in 2013 and it performs quite well as far as the Electrical Bill is concerned, but the (2) Leaky Coil Replacements within 5 Years is Crazy!!! Filled out an Application for a $75.00 Rebate for my next Service Visit and the Dealer would not honor it. Claims that I will receive the Rebate directly from Lennox, once they replace the 2nd Coil; and I cannot reach anyone from LENNOX to question them about it. I definitely would “NOT” recommend anyone buying a Unit from them, and if you purchase a house with this system in it; demand to have it replaced before you sign the papers. Unless your money grows on Trees, please don’t invest in a LENNOX Heat Pump.

Purchased a brand new Lennox Heat Pump in April of 2016. Had nothing but problems an failures. Dismal performance as Air conditioning and even more dismal performance as a heater. I am ready to have the system completely removed by the company which installed it and go with another brand. This is the worst HVAC system I experienced in my life.
Absolutely substandard performance and reliability and that includes the Air handler, which was already replaced once after 1 year. Consumers be aware!!!

Complaint is lack of dehumidication in air conditioning mode. I have the XP-17 2.5 ton single speed outdoor unit and upgraded variable speed air handler. Hoping annual maintenance will fix? It did not fix issue last year. Live in Phila., Pa. suburbs.

We bought a Lennox mid line heat pump 7 years ago and it has been wonderful. no service calls or maintenance. It is a downstairs unit. At the time, there were tax credits so we saved a lot. Wish that was still true but that ended dec 2016 and our upstairs unit has gone kaput for the umpteenth time. It is a Goodman that was replaced about 9 years ago. I was warned not to get it but i didn’t listen. This was the model home 20+ years ago and both units were Goodman, builder grade. At the time of our inspection prior to purchase the inspector said the air from the upstairs unit wasn’t cold enough so that should have told us freon was leaking but we didn’t know not having had that problem before. more freon was added and it was fine for sev years. We r looking to replace the upstairs unit with a Lennox b/c we’ve had good luck with the one downstairs nd our neighbor has hers for 13 years without any service or maintenance and i”ve been told by a tech with another company they don’t sell them but he has them in his home as well as the rest of his family and they have been pleased with them.

In reply to Robert.

I live in mid Florida , so unit works mostly as air . I had this unit HP25-311 2p installed in Aug. 1996 . It immediately cut my power bill by 35% . Had to call for a service for the ABSOLUTE 1st time since it was installed on Dec.5 2016 , so 20 1/2 years without even a service call . When I turned to heat the increased pressure in air handler caused coils to leak all R22 . Too expensive to repair .
These units were probably the BEST units EVER made , I don’t think can be replaced with any thing near as good

Really can’t even give it one star. Replaced my old unit with a Lennox xp-16 1.5 years ago and it has broken down three times since. I have had two capacitors replaced and now the refrigerant coil is leaking and I’m running on emergency heat while waiting for it to be fixed. Yes warranty covers parts only, not labor. Also found it to be noisy and had to buy the cover from the dealer to deaden the noise somewhat. I bought a Lennox heat pump to save money and as it turns out it is costing me a small fortune in repairs. I called Lennox to complain and got the “see your dealer” line from their consumer affairs department. From my experience with their consumer affairs department, they obviously don’t care about there products or there customers. So far it has cost $1200 in labor to fix a 1.5 year old unit that cost over 8K to install. It took 8 days running on emergency heat before it was fixed, waiting for a new coil etc.