Pure junk. Lasted 5 years with yearly maintenance. Do not buy or trust.

Have had this unit for 10 years with no problems , we live in south Alabama where it is extremely hot and humid.

I would rate it at zero but that option is not available. Everything has been replaced and it still can’t heat my home.

I also had AHS as a warranty, had a company install it, 6 months later. fan stopped, Payne says I need to contact AHS and AHS telling me to contact, Payne. with in a week this unit took a shit. again.. and they want service fee… I need to be in business to make this kind of money.
Should be class action started soon.

Price was good, but you get what you pay for. This thing has been nothing but trouble. I have to have it worked on every winter & every summer. fan goes out, defrost board goes bad. Hard to get parts for.I would never buy another Payne. It is just a Payne in the @**.

broke down .5 year after the warranty expired. only lasted 5.5 years what a waste of money. unhappy

From my original Facebook post:

To anyone considering replacing their air conditioner or heat pump, you need to read this first. I have one of each. The A/C is my original 20 year old unit and my heat pump is four. The heat pump, made by Payne, broke down a couple of weeks ago due to the fan motor and capacitor dying.

The tech called Payne since it still had a year under warranty (parts, not labor) but they were out of motors and they were on back-order until January. So he asked if he could install a generic motor until then to get me by and they said no but I was welcome to put one in at my own expense (about $200). Shocked, he asked if they were really willing to let my unit be down through winter but they apparently didn’t care and had no problem with that.

Fortunately, the tech had an app on his phone that allowed him to search for Carrier parts around the country. Carrier, Payne, Heil, Tempstar and a few others are now all part of a company called ICP. This is not to be confused with the musical group called Insane Clown Posse, although right now I’m not so sure. It stands for International Comfort Products, LLC.

Anyway, the tech found me the correct motor and ordered it. ICP wouldn’t even pay the shipping, which fortunately was only about $20 since it was fairly close by. This took care of the problem and we are back in good shape, thanks to a good, caring tech.

Moral of the story: If you’re shopping for a new unit, pick one that cares if you’re going to be broken down for a few months or not. And stay away from ICP (the company, not the group. I’m kidding. Stay away from the group, too!)

84 degrees heatpump runs constantly to keep inside 75 degrees. Winter the heatpump is just as bad. It was put in new before I bought the house. I’m very disappointed with the unit.

I’ve had this unit for four years and every year it leaks down the blower has quit will not be buying another Payne unit like the name says Payne it truly is a pain im just tired of this unit.

Two split units in two-story home. Nothing but trouble from day one! replaced one unit already. Other unit was pain in rear. It was destroyed by electrical surge & definitely will not be replaced by a Payne(PAIN) unit.