Unfortunately we are having exactly the same issues that the previous post had. We are not under warranty. It was over 4000.00 to put in and the inside control board failed.$ 800.00 more now 4 months later the outdoor board has failed. Another $1000.00 to fix. I would not reccommmend this brand at all.It is very hard to even find a technician who knows how to work on them. Even from the people whom we purchased it from.

After much research, consideration and money spent I’m very unhappy with the Sanyo Minisplit system.My level of frustration was not high with the reluctance of service men in my area but with determination and confidence I continued my search hoping that this would be the answer to my 1 1/2story farmhouse heating and cooling issues. It took 11months to find someone in my area to install it and that only after collecting on a personal favor. Installation was acceptable, and I use that term bc it did take an extra hole punching on the outside wall of one bedroom. So far I was still happy with the experience and the following use of about 84days using the AC. The unit quit one night, call same serviceman out to look at it. at this time he tells me that the main motherboard for the outside unit quit working. No problem I still had a few weeks left on the warranty. Ordered and received a new motherboard for main outside unit, used another 29days only to have the second motherboard go out too. Now, nothing is working and warranty is no longer valid. Sanyo is NOT the minisplit ductless system I will ever go with again. Sanyo has not be workable with me even though I have paperwork to prove my purchase date. Now they want $1,700.00 to get the thing to work again! The risk factor is to high in my opinion, but then again I also have experience with the Sanyo company which is a total failure. I will NOT BE USING SANYO. I know that the ductless/minisplit system is usable and efficient so I will go back to the beginning and search out another company option. As poor as the Sanyo interactions left me I still will welcome another company option.

My husband recommended we get a Sanyo after he saw them in a catalog. The price was right and he installed it himself, so far so good.